---
title: "Configure Sound, Headset, & Video for Meetings"
slug: "configure-sound-headset-video-for-meetings"
updated: 2025-09-08T12:19:15Z
published: 2025-09-08T12:19:15Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Sound, Headset, & Video for Meetings

Whether joining from your computer or your phone, connecting your audio and video is an important first step to using Dialpad Meetings.

Let’s take a look at the different ways you can connect your audio and video, starting with your computer.

## Your computer

Connecting to the Dialpad Meetings with access to video and screen share via a computer requires either:

- Google Chrome
- Microsoft Edge (80.0.361.69 and above)
- [The Desktop App](/v1/docs/use-the-meetings-desktop-app) (Mac/Windows)

If you want to connect with audio and to view screen shares only, you can also use:

- Firefox
- Safari 11 or higher

More information on supported browsers is located [here](/v1/docs/dialpad-meetings-system-requirements).

To connect your audio via your computer:

1. Join the meeting via URL
2. Ensure you’ve granted permission for your browser to use your camera and mic (your browser will remember your preference) ![allow_permissions.png](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/11394457350171.png)
3. Verify which camera/speaker/mic you want to use
4. Verify if you want your camera/mic on or off

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/DPM_WaitingRoom(1).png)

> [!TIP]
> Tip
> 
> Want to adjust your camera, mic, or speakers after joining? Just click the **Settings** icon in the bottom bar and select your preferred hardware settings.
> 
> ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/DPM-hardware-settings.png)

## Your phone

Depending on your [plan type](https://www.dialpad.com/plans-and-pricing/#meetings), there are two ways you can connect your audio via phone:

**Dial the Meetings # (Free & Business)**

1. Dial the meeting # from your phone
2. Enter your organizer/participant PIN (if required)

**Have Dialpad Meetings Call Me (Business)**

Before you follow these steps, make sure you’ve added an organizer phone #.

1. Join the meeting via URL
2. Click **My Phone** at the top of your screen
3. Select your organizer # and click **Call Me**

Looking to [auto-dial out to Participants](/v1/docs/auto-dial-to-participants)?

## View screen share or present only

If you want to join a meeting where you just want to listen or share your screen select **Join without audio and video** when joining a meeting.

This is helpful for cases where:

- You’ve joined the meeting by phone prior to accessing the URL
- You need to listen but not speak or connect your video

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/DPM_NoAudioVideo(1).png)

## Connect a headset

In most cases, you should only need to do the following to connect a headset to your meeting:

1. Connect your headset device to your computer
2. Join the meeting via URL
3. Confirm your preferred headset device from the settings drop-down

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/DPM_headset.png)

> [!TIP]
> Tip
> 
> Need to test your headset before joining? Click Play Test Sound in the Audio Settings pop-up.

## Troubleshoot headset connectivity

If your headset isn’t cooperating, there are a few different ways you can troubleshoot the issues.

#### **Check mic settings in your browser**

For when you’ve already connected your headset:

1. Click on the camera icon in your browser bar
2. Check the option to allow microphone access
3. Select your microphone from the drop-down menu

#### **Verify Chrome can recognize your device**

1. Connect your headset to your computer
2. Open Chrome and click on the toolbar menu (upper right)
3. Click on **Settings**> **Privacy and security > Site settings**
4. Select **Microphone** > choose the device from the dropdown menu

#### **Remove an exception in Chrome**

For when you need to clear Chrome cached preferences:

1. Open Chrome and click on the toolbar menu (upper right)
2. Click on **Settings > Privacy and Security > Site Settings**
3. Under **Microphone** navigate to Allowed to use your microphone
4. If https://www.meetings.dialpad.com:443 is an exception, remove it

#### **Verify your computer can recognize your device**

For times when your headset doesn’t appear in your Chrome settings:

1. Navigate to **System Preferences > Sounds**
2. On the**Output and Input** tabs, select your headset device

#### **Windows (7 and Vista)**

1. Run a system search for **Manage Audio Devices**
2. After selecting, click on the **Playback** tab and select your headset device
3. Click on the **Recording** tab and select your headset device

#### **Windows (8 and above)**

1. Navigate to **Settings > Control Panel > Sound**
2. Select your headset device and click **Set Default**

## Sound quality

Thanks to Chrome’s support of the [OPUS audio codec](http://www.opus-codec.org/), Dialpad Meetings offers the best possible sound quality that dynamically adapts to changes in your network strength.

The best part is there’s no download required - you’ll automatically experience HD audio as long as you have the [latest version of Chrome](https://support.google.com/chrome/answer/95414?hl=en).

## Frequently asked questions

### **What happens if I have a slow internet connection?**

That’s the beauty of OPUS - even if you have a slower internet connection, the codec will adjust the quality to avoid side effects like clipping.

### **Is HD Audio available on my telephone? What about my mobile device?**

Unfortunately, HD Audio is not supported on a regular telephone or your mobile device. Instead, your sound quality will be based on what your telephone network (or carrier network) allows.