---
title: "Canada Porting Guide"
slug: "canada-porting-guide"
description: "Learn the ins and outs of porting a Canadian number to Dialpad."
tags: ["canada ", "LOA", "Port Rejection Reasons", "porting canadian number", "porting requirements"]
updated: 2025-11-11T14:41:07Z
published: 2025-11-11T14:41:07Z
excludeFromExternalSearch: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Canada Porting Guide

Need to port a number from Canada? This guide will walk you through the process.

## **Supported number types**

Dialpad can port the following Canadian number (ca +1) types:

- Geographic Number

| [Submit Geographic Port](https://docs.google.com/forms/d/1r7hfDnCS2egZphuFMUqWpOBEvN57YRLv_yiMGTA0Js4/viewform?edit_requested=true#responses) |
| --- |

- Toll-Free Number

| [Submit Toll-Free Port](https://docs.google.com/forms/d/1KFTtgEwRXhv2QI3RXfOMzY80ONBKA-BZNwmsMVIyESQ/viewform?edit_requested=true) |
| --- |

## **Required documents**

In order to complete your port request, Dialpad requires the following documents.

- LOA
- Latest Invoice from current carrier

> [!NOTE]
> Note
> 
> In some cases, additional documentation may be requested after the port request is submitted.

## **Document list**

Select and fill out the form that corresponds to your request:

- [Letter of Authorization - Local Number Porting (Up to 10 numbers)](https://ironcladapp.com/public-launch/68f2b372850da290600cea01)
- [Letter of Authorization - Local Number Porting (10+ numbers)](https://ironcladapp.com/public-launch/68f2b6ef69c990a4077473d8)
- [Letter of Authorization - Toll Free Number Porting (Up to 10 numbers)](https://ironcladapp.com/public-launch/68ee8b7eef2a7db167ee7290)
- [Letter of Authorization - Toll Free Number Porting (10+ numbers)](https://ironcladapp.com/public-launch/68f2a7541c10478dacd2905f)

After you submit, you’ll get an email from [contracts@dialpad.com](mailto:contracts@dialpad.com) with your LOA for an e-signature. Sign it, download the LOA, and attach it to your request.

## **How long will it take?**

The standard lead time (SLT) for a port request is:

- **7-10**business days for geographic numbers
- **3-5**business days for toll-free numbers

*Additional time is added if there is a rejection for missing/incorrect information.*

## Porting requirements

Number portability for all number types is available via the larger operators but not available with all operators. Please enquire with the current number operator whether porting away is possible via them.

- The full list of phone numbers you want to port including the country code
- The LOA must be signed by the person who has administrative rights on the account with the current carrier.
- You must provide the Reseller name on the LOA.
  - This is the company whom you are paying for your current services.
- Inform the Dialpad Porting Team if there are remaining lines on the account.
  - Provide a full list of TNs from the account that are either porting with the order or will remain with the losing carrier.

## Possible port rejection reasons

While we do our best to prevent it, it does sometimes happen that a port request is rejected. The most common rejection reasons are noted below. As you can see, details matter and this is why we ask you to triple-check all the information you provided before submitting your port request.

- Incorrect end user name
- Number is not active
- Incorrect service address
- Ongoing contract in place
- Requested number is part of a range of DIDs

## Porting checklist

- LOA is filled out, dated, and signed
- Latest invoice from current carrier
- All numbers are active with your current carrier
- All numbers in your account are porting over *or*you’ve disassociated them from the other numbers in your account with your current provider
- You’ve provided a desired port date in compliance with the SLT (**Dialpad will do its best to meet this date but there is no guarantee*.) If no date is provided we will port the numbers ASAP

## Cost

There is no fee to port Canadian numbers.

## More information

Be sure to read our [Porting FAQs](/v1/docs/porting-faqs) for more information on the porting process.

## Related

- [Porting FAQs](/porting-faqs.md)
- [Port Out Dialpad Numbers](/porting-out-dialpad-numbers.md)
- [Porting Rejection Code and Resolution Guide](/porting-rejection-code-and-resolution-guide.md)
- [International Porting Resources](/international-porting-resources.md)
- [International Porting Basics](/international-porting-basics.md)