---
title: "Calls on Desk Phones"
slug: "calls-on-desk-phones"
updated: 2025-09-29T23:10:07Z
published: 2025-09-29T23:10:07Z
canonical: "help.dialpad.com/calls-on-desk-phones"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Calls on Desk Phones

The primary function of desk phones is to make and receive calls from other users or customers. You can also make, end, and place calls on hold.

Desk phone functionality is very similar across different brands and model types, but may have subtle differences between each one.

## Making calls

Making a call from your desk phone is easy. Any call placed on your desk phone shows on your Dialpad app.

****Yealink T series models****

To make a call:

1. Lift the handset or press the **Speakerphone** button
2. Dial the phone number

To make a phone call using the Directory:

1. Press the **Directory** soft key
2. Choose either **Local Directory** or **LDAP** contacts
3. Search for a contact using the number pad and press **Call**

****Poly VVX Obi series models****

To make a call:

1. Lift the handset or press the **Speakerphone** button
2. Dial the phone number

To make a phone call using the Directory:

1. Press the **Search** soft key
2. Press **Search** and enter a name
3. Press **Submit**
4. Choose a contact from the list available
5. Press **Call**

****Poly UCS Edge E series models****

To make a call:

1. Lift the handset or press the **Speakerphone** button
2. Dial the phone number

To make a call using the Directory:

1. Press the **Directories** soft key
2. Choose either **Contact Directory** or **Corporate Directory** and press **Select**
3. Search for a contact using the number pad and press **Dial**

## Ending calls

Ending a call is just as easy as making one. Any call that is ended on a desk phone will change your status on the Dialpad app.

****Yealink T series models****

To end a call, place the handset back in the phone cradle or press the **Speakerphone** button.

Alternatively, press the **End Call** soft key.

****Poly VVX Obi series models****

To end a call, place the handset back in the phone cradle or press the **Speakerphone** button.

****Poly UCS Edge E series models****

To end a call, place the handset back in the phone cradle or press the **Speakerphone** button.

Alternatively, press the **End Call** soft key.

## Place a call on hold

Placing a call on hold is handy if you need to address something that the caller doesn’t need to hear or need to quickly step away from the phone without ending the call.

****Yealink T series models****

To place a call on hold:

1. Press **More** > **Hold**
2. To resume the call, press **More** > **Resume**

****Poly VVX Obi series models****

To place a call on hold:

1. Press the **Hold** soft key or the **Hold** button
2. To resume the call, press the **Resume** soft key

****Poly UCS Edge E series models****

To place a call on hold:

1. Press the **Hold** soft key or the **Hold** button
2. To resume the call, press the **Resume** soft key or Hold button again