---
title: "Call Dispositions Analytics"
slug: "call-dispositions-analytics"
description: "Dive deeper into your client communication with granular Disposition reporting."
tags: ["reporting", "dialpad call center", "ai contact center", "call dispositions", "call history", "Dialpad sell", "ai sales", "disposition metrics", "Agent Status Analytics"]
updated: 2025-08-18T12:59:29Z
published: 2025-08-18T12:59:29Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Dispositions Analytics

Dive deeper into your client communication with granular Disposition reporting.

Let's take a look at analytics for Call Dispositions in Dialpad.

**Who can use this**

Call Dispositions are available to [Dialpad Sell](https://www.dialpad.com/pricing/#sales-dialer) and [Dialpad Support](https://www.dialpad.com/pricing/#contact-center) customers. Call Disposition data will only be collected after you've [set up and enabled Call Dispositions](/v1/docs/enable-create-call-dispositions) for a [Contact Center](/v1/docs/manage-a-contact-center) or [Coaching Team](/v1/docs/manage-a-coaching-team).

## Access Call Disposition analytics

Call Disposition analytics can be accessed from your Dialpad Analytics, as well as from your Dialpad Conversation History.

Let's look at each method.

### Access Call Disposition analytics from Dialpad Analytics

To access Call Disposition analytics from Dialpad Analytics, head to your **Dialpad Admin Portal.**

1. Select **Analytics**
2. Select the desired Contact Center and/or Coaching team and date range
3. Select **Dispositions** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Call-disposition-analytics.png)

Here, you'll see the graph of the daily number of calls per disposition. Select the day to see view how often each disposition type was used.

The Leaderboard section provides two unique dashboards.

The Dispositions Leaderboard displays the how frequently each Call Disposition and Sub-Disposition was used. ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/disposition%20leaderboard.png)The Agents Leaderboard shows each agent's Call Disposition usage.

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/agent-leaderboard-disposition.png)

> [!TIP]
> Tip
> 
> To view the call details containing each disposition, click the linked number.

## Conversation History menu — Dispositions column

To access Call Disposition analytics from Dialpad Analytics, head to your **Dialpad Admin Portal.**

1. Select **Conversation History**
2. Select the desired Contact Center(s) and/or Coaching team(s) and date range
3. Review the **Disposition column** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/call-disposition-column.png)

> [!TIP]
> Tip
> 
> Use the Dispositions Filter to display calls with specific Call Dispositions. ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/disposition-filter(1).png)

## Export Call Disposition data

Call Disposition data can be exported as a CSV.

> [!NOTE]
> Note
> 
> Call disposition exports are unavailable when "today" is used as a filter in the date range.

To export Call Disposition data, head to your **Dialpad Admin Portal.**

1. Select **Analytics**
2. Select the desired Contact Center(s) and/or Coaching team(s) and date range
3. Select **Dispositions** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/export-call-disposition.png)
4. Select **Export CSV**
5. Select **Send** to send the report immediately, or **Schedule** to send it at a later date

> [!TIP]
> Tip
> 
> Notes for each call will appear alongside after exporting the Call Disposition Logs.

## Frequently asked questions

### If I edit or remove dispositions, will my past data change?

Edited or deleted dispositions are saved to a call in the phrasing used at the time of the call. They appear in their original phrasing in all components in the Dispositions tab of the Analytics menu and in the Dispositions column in the Conversation History menu.

In the Conversation History menu's dispositions filter, you'll only be able to filter by currently-defined dispositions. Deleted dispositions are not available for selection in the filter menu. Edited dispositions only display the latest version of the phrasing.

### Do notes from the disposition log to Salesforce?

Yes, Call Disposition notes are logged to Salesforce.

## Related

- [Working as a Contact Center Agent](/working-as-a-contact-center-agent.md)