---
title: "Bulk User Settings"
slug: "bulk-user-settings"
description: "Manage user settings efficiently with Bulk user settings for Super Admins, ensuring consistent organization across your enterprise."
updated: 2025-02-17T16:29:23Z
published: 2025-02-17T16:29:23Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Bulk User Settings

Bulk user settings let you choose which settings are automatically applied (or not applied) to users across your organization when managing a large enterprise company. This provides a consistent and efficient way to organize and manage your Offices’ settings.

> [!CAUTION]
> Who can use this
> 
> This feature is in an Early Adopter Program and is only available to Super Admins with access to [Dialpad ES](https://help.dialpad.com/v1/docs/en/use-the-enterprise-support-portal) (Enterprise Support Portal).

## Settings available for Bulk user settings

The following user settings are available to be applied in bulk.

| **Turn on Ai for calls** | Choose whether to have Dialpad Ai automatically turned on for calls. |
| --- | --- |
| **Show transcription when a call starts** | Choose whether call transcription is turned on when a call starts. |
| **Upload a new voicemail greeting** | Choose a voicemail greeting that is applied to all users. |
| **Upload new hold music** | Choose hold music that is applied to all users. |
| **Ring duration** | Choose how long a call rings until it disconnects. > [!NOTE] > Note > > Ring duration is limited to 45 seconds for bulk user settings. |
| **Call Handling** | Choose how the call is handled when the user is on another call. |
| **Caller ID** | Choose whether to show a caller ID. |
| **IVR, Voicemail, and Ai Language** | Choose the default IVR, voicemail, and Ai language |
| **Personal Working Hours** | Choose what working hours to set for users. |
| **Advanced missed call routing** | Choose how missed calls are routed. |

### Enable Bulk user settings

To enable **Bulk user settings**:

1. Go to **Dialpad Enterprise Support Portal** and select your Company
2. Select **Bulk user settings**

[Bulk User Settings](https://app.vidgrid.com/embed/R7RvkKlXK1Ue)
3. In the **Specify the Target Key** field, enter the [Target Key](/v1/docs/bulk-user-settings#target-keys)

> [!NOTE]
> Note
> 
> Ensure you add the proper Target Key.
4. Choose your desired options for each field and select **Submit**

> [!NOTE]
> Note
> 
> If you don’t modify a field, settings will revert to the default setting.

The settings are applied to users in your chosen target. A confirmation is sent to the Super Admin users confirming the update.

![Email summary of user settings update with success status and details provided.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Bulk user setting confirmation email.png)

### Target Keys

Target Keys are unique multi-character codes used to identify specific groups in your company. When using the **Bulk user settings** feature, you need to provide a Target Key to know which area of the company these changes will be made.

Currently, there are 3 options for target keys that can be used:

| **Company** | A Company Target Key applies changes made in **Bulk user settings** to all users in the company, regardless of their position, group, office, or location |
| --- | --- |
| **Office** | An Office Target Key applies changes made in **Bulk user settings** to all users in a particular office, regardless of their position or location |
| **Group** | A Group Target Jey applies changes made in **Bulk user settings** to a particular Contact Center, Coaching Team, or Department > [!NOTE] > Note > > This option allows you to be more specific about where bulk user settings are applied, such as choosing to only apply updates to Contact Centers in North America. |

To add a Target Key:

1. On your company’s Dialpad CSR homepage, select **Offices** or **Departments**
2. On the **Office/Department/Call Center Lookup** page, choose your desired Office or group

![Company lookup interface displaying user roles, domains, and licensing information for AeroLabs.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Select Option for Target Key.png)
3. In your chosen office or group row, copy the key in the **Key** column

![Overview of AeroLabs offices, highlighting primary office and user details.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Copy Target Key.png)
4. Navigate back to your company’s Dialpad CSR page and select **Bulk user settings**
5. In the **Target Key** field, paste in the Target Key

## Frequently asked questions

### How can I share my feedback?

A huge part of the Early Adopter process is getting your feedback on what’s working and what needs more attention before we publicly launch the feature.

To provide feedback, please reach out to our Customer Care team or your Customer Success Manager.

Please note that we may use your responses in marketing promotions for the product launch (don’t worry, we will ask for approval before doing so).

## Related

- [Use the Enterprise Support Portal](/use-the-enterprise-support-portal.md)
- [Manage Your Users](/manage-your-users.md)