---
title: "Assign Operators to Departments"
slug: "assign-operators-to-departments"
description: "Easily assign operators to departments and update operator ringing devices with just one click. "
tags: ["Admin", "ai voice", "assign operators to department", "department management", "dialpad talk"]
updated: 2025-05-29T21:55:46Z
published: 2025-05-29T21:55:46Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Assign Operators to Departments

Operators assigned to a [Department](https://portal.us.document360.io/v1/docs/create-manage-a-department) can interact with callers in real-time, efficiently answering questions and providing assistance. Nothing is ever set in stone; admins have the flexibility to assign and unassign operators as needed.

Let's dive into the details.

> [!NOTE]
> Who can use this
> 
> Company and Office Admins with a [Dialpad Connect](http://www.dialpad.com/pricing) license on [Standard, Pro and Enterprise plans](https://www.dialpad.com/pricing/#business) are able to assign operators.

## Assign an operator

To assign an operator to a Department, go to your **Admin Settings.**

1. Select **Departments**
2. Select the desired Department
3. Select**Assigned operators & phones**
4. Navigate to **Add people from your team**
5. In the search bar, enter a user's name or email address ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/add-department-operators.png)

> [!NOTE]
> Note
> 
> Up to 25 operators can be assigned to a department.

## Assign an operator to multiple Departments

Need to assign an operator to multiple departments? No problem.

To assign an operator to multiple departments, go to your **Admin Settings.**

1. Go to **Office**
2. Select **Users**
3. Navigate to a user
4. Select **Options** > **Groups**
5. Select **Make dept operator** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/make-dept-operator.png)
6. Select the checkboxes beside each department you'd like to make them an operator
7. Select **Close**to save the changes

Just like that, your user is now an operator for multiple departments.

You can also use this method to remove an operator from multiple departments at the same time (uncheck the boxes).

> [!NOTE]
> Note
> 
> If you’re an admin in multiple offices and view a department outside your primary office, a banner will confirm the office associated with the Department and confirm where the changes will be displayed.
> 
> ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/DIFFERENT-DEPARTMENT.png)

## Ring connected devices

Calls can ring Dialpad on desktops, laptops, mobile devices, desk phones, room phones, and forwarding numbers. Operators must ensure calls ring to their connected devices.

To manage which devices will be rung, head to **Your Settings.**

1. Select **Your Devices**
2. Navigate to **Ring This Device**
3. Select the checkbox****beside each device you would like to ring ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/ring-device.png)

## Related

- [Create a Department](/create-a-department.md)
- [Working as a Department Administrator](/working-as-a-department-administrator.md)