Analytics

Analytics  and  Call History  menus reveal a lot about overall performance, but  Contact Centers  in Dialpad can take advantage of deeper metrics that gather insight from every conversation. From Dialpad.com, navigate to Analytics and fi...

Let's dive into the terms you will frequently see while using your Dialpad Analytics reports. General Terminology Average Call Duration (ACD):  Average length of both Placed and Received calls. This is based on the connected date and end date of ...

Dive deeper into your client communication with granular Disposition reporting. Call disposition data will only be collected after you've set up and enabled call dispositions for a Contact Center or Coaching Team . Let's take a look at analyt...

  Analytics   tell you a lot about your business, simultaneously providing the big picture and the minutia of individual moments. Dialpad's QA Scorecard Analytics organizes data into an easy-to-understand format allowing you instant insight into...

Customize Dialpad's built-in dashboards to display specific information from your Contact Centers.    The Contact Center Dashboard displays metrics in a simple table format, providing enhanced customization options with 17 activity filters on t...

Average Speed to Answer (ASA) measures the time that it takes for a caller to be connected with an Agent from the moment that caller is placed in a queue. Service Level is the percentage of calls answered during open hours within the set time thres...

Stay up to date and take action on Contact Center Key Performance Indicators (KPIs) with a short email summary to admins and supervisors. Let's go over some common questions regarding the weekly email summary. When is the weekly email summary...