---
title: "AI Supervisor Insights"
slug: "ai-supervisor-insights"
tags: ["enable ai", "insights"]
updated: 2025-09-17T22:05:09Z
published: 2025-09-17T22:05:09Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Supervisor Insights

With [Dialpad AI](/docs/www.dialpad.com/AI) and Supervisor Insights, Contact Center Supervisors can use Dialpad's real-time sentiment analysis and transcription to easily pinpoint specific calls that require immediate attention.

These real-time insights allow businesses to see in detail how their Agents are handling phone calls, how closely they follow standard processes, and identify knowledge gaps.

Let's dive into the details.

**Who can use this**

Supervisor Insights are available to Supervisors and Contact Center Admins with Offices in the United States, Canada, Mexico, Puerto Rico, Australia, New Zealand, Spain, and the United Kingdom.

## Real-time sentiment analysis

Real-time sentiment analysis uses Dialpad AI [to analyze customer conversations](https://www.dialpad.com/blog/AI-to-analyze-phone-calls/) for words that suggest positive or negative sentiment in order to give supervisors a quick snapshot of how customer interactions are going. This allows sales and support team managers to know exactly if and when they need to jump in to help their team.

To view live call sentiment analysis:

1. Choose the desired contact center
2. Select **Live Calls tab**
3. The call sentiment will display for each live call

![sentiment_analysis.png](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/14489187740699.png)

## Real-time transcripts

Supervisors can view real-time transcripts of their agent's calls.

From your Department or Contact center's **Live Calls tab**, click **View Call**

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/image-1702505291738.png)

Supervisors can join the call by selecting **Listen in on Call** (don't worry, the caller won't know that they've joined).

Once listening, they can also:

- Record the call
- Place the call on hold
- Hang up the call
- Barge In on the call
- Take Over the call

Learn more about our Call Monitoring Features in [this Help Center article.](/v1/docs/call-monitoring-features)

## Post call summary

Once the call ends, Supervisors can access a [post-call summary](/v1/docs/AI-call-summary) that includes:

- Caller Information
- Timestamp
- Action Items
- Snippets
- Agent Notes
- Moments
- Call Transcript

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/image-1702505844784.png)

Easily find call summaries from your Call History.

1. Head to your **Dialpad Admin Portal**
2. Select **Call History**
3. Select **All Calls**
4. Click the **AI icon** beside the desired call **![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/image-1702505960908.png)**

Be sure to read [this Help Center article](/v1/docs/manage-a-contact-center) to learn more about managing a Contact center.