Ai Solutions

Finding specific coachable moments within a call can be time-consuming, but with Dialpad's Ai call summary, managers can easily find those moments on users' calls. In the automated post-call summary email, you'll find: Basic call inf...

Ai Playbooks leverage Dialpad’s real-time speech recognition and generative Ai to ensure sales reps adhere to prescribed sales behaviors on live calls and meetings. Playbooks keep sales teams aligned, ensuring everyone is providing a consistent cust...

With Ai Recaps, you get highly accurate, conversational summaries of every AI-enabled call or meeting, so you can focus on revenue-generating activities, instead of reviewing transcripts or meeting notes.  These summaries are editable and shar...

Let’s talk Quality Assurance (QA). Continuous coaching and performance monitoring drive better customer service, client retention, and employee motivation. Ai Scorecards automate call grading with objective, actionable insights—no manual effort ...

Real-time Assist cards provide triggered pop-ups that guide Contact Center agents through speaking points, workflows, best practices, and more. Real-Time Assist (RTA) cards help onboard new agents and guide even the most seasoned sales rep through...

With  Dialpad Ai  and Supervisor Insights, Contact Center Supervisors can use Dialpad's real-time sentiment analysis and transcription to easily pinpoint specific calls that require immediate attention.  These real-time insight...

PII Redaction uses Dialpad Ai to automatically detect sensitive numeric data and remove it, while keeping the rest of the conversation details intact. Using advanced algorithms and machine learning, sensitive customer information (think social secur...

Dialpad’s Ai CSAT automatically detects Customer Satisfaction (CSAT) scores from   every   customer interaction instead of relying on a handful of customers to complete traditional, post-call surveys. With data from 100% of your c...

Gain incomparable insights and unlimited coaching opportunities with Dialpad's Ai powered Custom Moments. Custom Moments let you track specific items during a call — think of them as bookmarks for important themes on your calls that you m...

Background noise (whirring fans, crying babies, and enthusiastic dogs) can be distracting during phone calls. Dialpad's Ai Voice Isolation ensures your microphone only picks up your voice, reducing background noise in calls and meetings. Let’s take...