---
title: "AI Agent Analytics"
slug: "ai-agent-analytics"
updated: 2025-09-23T18:19:04Z
published: 2025-09-23T18:19:04Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Agent Analytics

Use Dialpad's [Ai Agent](/v1/docs/getting-started-with-ai-agent) analytics to discover trends and understand customer knowledge gaps. Drill into your deflection rate, customer feedback, and more.

Let’s dive into the details.

> [!NOTE]
> **Who can use this**
> 
> Ai Agents are available to [Dialpad Support users](https://www.dialpad.com/pricing) on an Advanced or Premium plan.
> 
> To connect an Ai Agent to your Contact Center, you must have a Digital Contact Center with a [Webchat channel](/v1/docs/create-a-webchat-channel).

To access your Ai Agent’s analytics, head to your **Dialpad Admin Portal.**

1. Select **Analytics**
2. Select **All digital**
3. Select the Contact Center where your Ai Agent is connected
4. Choose the date range
5. Select the Ai Agent(s)
6. Select **Ai Agents**

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/ai-agent-analtycs.png)

Here, you’ll find 4 different graphs displaying your chatbot’s deflection rate, answer accuracy and more.

### Deflection rate

The Deflection rate graph displays the percentage of interactions that were fully automated and did not connect to an agent. ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/deflection-charg.png)

Hover over each day to see it’s deflection rate and number of digital interactions.

The large number displays the average deflection rate over the filtered time period.

### Question breakdown

The Question breakdown graph displays a breakdown of all questions that were asked to your chatbot. Here, you’ll see the detected intent, as well as totals for the number of questions asked, the question type and if the user requested to speak to an agent.

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/questions-chart.png)

Hover over a day to view the daily breakdown.

### Answers breakdown

The Answers Breakdown lets you know if your chatbot was able to provide an answer to the user’s question. ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/answers-chart.png)

Hover over a day to view the daily breakdown of how many questions were successfully answered or were not found.

### Answer feedback

The Answer Feedback graph displays the number of thumbs up and thumbs down feedback given on chatbot answers. ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/ai-agent-feedback-graph.png)

Hover over a day to view the daily breakdown of how many questions were voted good or bad.

## Frequently asked questions

### Can I export Ai Agent analytics data?

Not yet, but stay tuned, we’re working on it!

### Can I save a search?

Absolutely! Once you’ve selected your Ai Agent(s) and Contact Center(s), select **Save this search** to save these filters.

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/save-digital-search.png)

Once you’ve named your search, it will show up on the sidebar, in the **My searches** section.

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/my searches.png)

## Related

- [Create an AI Agent](/create-an-ai-agent.md)
- [AI Assistant](/ai-assistant.md)
- [AI Scorecards](/ai-scorecards.md)