---
title: "Admin Permissions in Dialpad"
slug: "admin-permissions-in-dialpad"
description: "Learn how each role allows administrators to manage user settings, optimize team performance, and maintain control over communication and collaboration tools across various levels of your organization."
tags: ["Admin", "Company Admins", "Contact Center Supervisor", "Dialpad permissions", "Office Admins"]
updated: 2025-09-26T20:44:19Z
published: 2025-09-26T20:44:19Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Admin Permissions in Dialpad

Dialpad makes it easy for administrators to set up and manage their teams.

Share responsibility and configure your team the way you need — Dialpad provides 6 different types of Admin permissions.

- Company Admin
- Office Admin
- Department Admin
- Contact Center Admin
- Contact Center Supervisor
- Coaching Team Coach

Let's take a closer look at what each permission type means.

## Company Admin

As the first person to sign up for your company, you're automatically made the Company Admin. Keep in mind that a Google Apps admin or a Microsoft admin also has the same level of access as a Company Admin in Dialpad.

If your [plan](http://www.dialpad.com/pricing) allows it, you can contact our [Sales Team](mailto:sales@support.com) to add additional offices. Afterward, you can [add Office Admin privileges to your team members](/v1/docs/add-remove-user-permissions).

[YouTube video player](https://www.youtube.com/embed/9_exoEhPmlM?si=Rzszr2A_9PdpU01n)

Company Admins can control the following for each of their offices:

| **Office** | - Adding/Removing team members - Buying devices (user phones & room phones) - Assigning team members as Co-Admins/Regional Admins - Update company CNAM - Proxy login to users account |
| --- | --- |
| **Main Line** | - Adding/removing phone numbers - Adding/removing fax numbers - Assigning operators & phones - Managing call handling - Setting business hours - Setting hold music |
| **Departments** | - Adding/removing phone numbers - Adding/removing fax numbers - Assigning operators & phones - Managing call handling - Setting business hours - Setting hold music |
| **Contact Centers** (Advanced & Premium plans only) | - Adding/removing phone numbers - Adding/removing fax numbers - Assigning agents & admins - Managing call handling/queue Handling - Setting business hours - Setting hold music - Create and manage [Ai Playbooks](/v1/docs/ai-playbooks) |
| **Executive-Assistant** | - Adding/Removing Executive-Assistant pairings |
| **Analytics** | - Review entire company + office(s) analytics - Review Main Line/Department/Contact Center analytics - [Access call recordings for the entire company](/v1/docs/using-call-history) - [Access call transcripts for the entire company](/v1/docs/using-call-history) - Export analytics |
| **Billing** | - Review billing summary - Manage payment history - Review billing history |

## Office Administrator

A Company Admin can assign any individual user to become an Office Admin.

In cases where multiple offices are being managed across Dialpad, a Company Admin can assign a user as a specific [Regional Admin](/v1/docs/add-and-manage-multiple-offices#company-settings) (i.e. manager of more than one Office).

Office Admins can control the following for their office(s):

| **Office** | - Adding/removing team members - Buying devices (user phones & room phones) - Assigning team members as Co-Admins - Enabling and configuring integrations - Adding [failover numbers](https://help.dialpad.com/v1/docs/en/failover-numbers) |
| --- | --- |
| **Main Line** | - Adding/removing phone numbers - Adding/removing fax numbers - Assigning Operators & phones - Managing call handling - Setting business hours - Setting hold music |
| **Departments** | - Adding/removing phone numbers - Adding/removing fax numbers - Assigning operators & phones - Managing call handling - Setting business hours - Setting hold husic |
| **Contact Centers** | - Adding/removing phone numbers - Adding/removing fax numbers - Assigning agents & admins - Managing call handling/queue handling - Setting business hours - Setting hold music - Create and manage [Ai Playbooks](/v1/docs/ai-playbooks) |
| **Executive-Assistant** | - Adding/removing executive-assistant pairings |
| **Analytics** | - Review office(s) analytics - Review Main Line/Department/Contact Center analytics - [Access call recordings for that office](/v1/docs/using-call-history) - [Access call transcripts for that office](/v1/docs/using-call-history) - Export analytics |
| **Billing** | - Review billing summary - Manage payment history - Review billing history |
| **Coaching Teams** | - Assigning Coaches & Trainees - Setting call recording, transcription and Dialpad Ai features - Setting call disposition list |

## Department Administrator

A Company or Office Admin can assign any individual user to become a Department Admin.

As a Department Administrator, you can control the following for your Department(s):

| **Departments** | - Adding/removing phone numbers - Adding/removing fax numbers - Assigning operators & phones - Managing call handling - Setting business hours - Setting hold music |
| --- | --- |
| **Analytics** | - Review Department(s) analytics - [Access Call Recordings for that Department](/v1/docs/using-call-history) - [Access Call Transcripts for that Department](/v1/docs/using-call-history) |

## Contact Center Administrator

A Company or Office Admin can assign any individual user to become a Contact Center Admin.

As a Contact Center Administrator, you can control the following for your Contact Center(s):

| **Contact Centers** | - Assigning Agents & Admins - Managing call handling/queue handling - Setting business hours - Setting hold music - Create and manage [Ai Playbooks](/v1/docs/ai-playbooks) |
| --- | --- |
| **Analytics** | - Review Contact Center(s) analytics - [Access call recordings for that contact center](/v1/docs/using-call-history) - [Access call transcripts for that contact center](/v1/docs/using-call-history) |

## Contact Center Supervisor

A Company, Office, or Contact Center Admin can assign any Contact Center agent to become a Contact Center Supervisor.

As a Contact Center Supervisor, you can do the following for your Contact Center(s):

- Listen In
- Barge In/Take Over
- Set agents to available/unavailable
- View the Contact Center's analytics
- Access your Contact Center's call recordings

> [!TIP]
> Tip
> 
> To see calls in **Monitor All Contact Center**, an Office or Company Admin must specifically grant themselves the administrator permission in each Contact Center they belong to. Otherwise, they will not see calls in this view.

## **Coaching Team Coach**

A Company, Office, or Contact Center Admin with a Dialpad Sell license can assign any user as a Coach or Trainee.

As a Coach, you can do the following for your Team(s):

- Listen In
- Barge In/Take Over
- Create and edit Real Time Assist Cards
- Create and edit Custom Moments
- Access Trainee's recordings
- View and join live meetings
- Create and manage [Ai Playbooks](/v1/docs/ai-playbooks)

## Frequently asked questions

### Can a Dialpad account have more than one admin?

Yes! The original account admin can also assign admin status to anyone else in the organization.

### Do Office Admins have access to individual user settings?

Nope. Office Admins can do things like assign phone numbers to people and enable integrations, but they can't change your personal profile.

## Related

- [Add, Edit or Remove User Permissions](/add-remove-user-permissions.md)
- [Using Conversation History](/using-conversation-history.md)
- [Manage Your Users](/manage-your-users.md)