---
title: "Add Local or Toll-Free Numbers"
slug: "add-local-or-toll-free-numbers"
description: "Add local or toll-free numbers to expand your reach and increase credibility."
tags: ["1800", "additional line", "additional number", "toll-free", "Local Number", "Admin", "purchase a number"]
updated: 2025-11-28T20:10:13Z
published: 2025-11-28T20:10:13Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Add Local or Toll-Free Numbers

Dialpad lets you add local numbers to any shared line or user — toll-free numbers can only be added to a shared line.

Let's take a look at how to add local and toll-free numbers in Dialpad.

> [!NOTE]
> **Who can use this**
> 
> Company and office admins can add local and toll-free numbers.
> 
> Adding local and toll-free numbers will incur additional fees.

## Add a local number

Local numbers can be added to individual users, or shared lines. Let's go over each.

### **Shared line**

To add a local number to a shared line, head to your**Dialpad Admin Settings**.

1. Select **Departments** or **Contact Center**
2. Navigate to**Department**or **Contact Center Info**
3. Select **Add a Number**
4. Choose **Local** under number type
5. Choose **Change** to pick a number, then **Select**
6. Select **Next**
7. Review the payment summary, then select **Add Number**

Dialpad will use an available license if possible, or, you'll be asked to purchase an additional license to assign on the local number.

[Add-a-local-number-en](https://app.vidgrid.com/embed/TyEROkeGVwQi)

> [!NOTE]
> Note
> 
> Shared lines and users can have up to 30 numbers (local or toll-free) each.

### Assign a label

Use labels on your Mainline, Department, and Contact Center numbers so your agents know where transferred calls are coming from.

To add a label, head to your**Dialpad Admin Settings**.

1. Select the desired **Mainline, Department**, or **Contact Center**
2. Navigate to Phone number(s)
3. Select **Options** >**Edit Label**

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Assign-number-labels.png)
4. Enter your preferred label and select **Confirm**

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Number-label-confirmation-window.png)

> [!TIP]
> Tip
> 
> Labels will not appear on direct calls to users, personal calls transferred to shared lines, or direct calls to shared lines with only one number.

### **Team member**

To add a local number to a team member, head to your **Dialpad Admin Settings**.

1. Navigate to **Office** >**Users**
2. Choose the user, then select **Options**to access the drop-down menu
3. Select **Calling**
4. Select **Manage Phone Numbers**
5. Choose **Add a Number**
6. Choose a new number from the number pool, then **Select**
7. Select **Next**
8. Review the payment summary, then choose **Add Number**

Dialpad will use an available license if possible, or you'll be asked to purchase an additional license designated for the local number.

[Add-phone-number-to-user](https://app.vidgrid.com/embed/DikaV59YIDyE)

## Add a toll-free number

To add a Toll-Free Number for a Shared Line, head to your **Dialpad Admin Settings.**

1. Select **Departments**or **Contact Center**
2. Navigate to**Department** or **Contact Center Info**
3. Select **Add a Number**
4. Choose **Toll-Free** under number type
5. Choose **Change** to pick a number, then **Select**
6. Select **Next**
7. Review the payment summary, then select **Add Number**

Dialpad will use an available license if possible, or you'll be asked to purchase an additional license to assign on the toll-free number.

> [!NOTE]
> Note
> 
> Shared Lines and users can have up to 30 numbers (local or toll-free) each.

[Adding-toll-free-number-to-shared-lines](https://app.vidgrid.com/embed/sHpq2beycvNt)

> [!NOTE]
> Note
> 
> Due to the high risk of the call being blocked by a carrier, Dialpad does not recommend calling toll-free numbers from your toll-free number.
> 
> For more details, please head to our [Call Rate FAQ article.](/v1/docs/call-rate-faqs)

## Frequently asked question

### Can I request a vanity number?

It depends on the type of number! Vanity numbers are available for US and Canadian toll-free numbers, while local numbers have limited options. If you have a specific number in mind, please contact our [Customer Care Team](https://dialpad.com/contact-support), and we'll verify its availability.

## Related

- [Dialpad Credits and Usage](/dialpad-credits-and-usage.md)
- [Manage Dialpad Meetings Business Licenses](/manage-dialpad-meetings-business-licenses.md)
- [Admin Settings](/admin-settings.md)