---
title: "Add a Poly UCS Desk Phone"
slug: "add-a-poly-ucs-desk-phone"
tags: ["polycom admin", "deskphone ", "provision desk phone", "Polycom UCS VVX"]
updated: 2026-03-07T00:25:49Z
published: 2026-03-07T00:25:49Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Provision a Poly UCS Desk Phone

In addition to our desktop, browser, and mobile applications, Dialpad is available on desk phones.

Let's look at how to set up your Poly UCS desk phone to use with Dialpad.

**Who can use this**

To set up and manage a desk phone, you must be a**Dialpad Admin**or have permission to Activate your own phone (granted from your Admin).

Before you begin, review [this Help Center article](/v1/docs/supported-desk-and-room-phones) to ensure your desk phone is supported.

## Compatibility

While Dialpad supports a wide variety of Poly UCS desk phones, some are completely supported, and other are supported within reasonable effort only.

- If the models end with a ‘1’ (201, 301, 311, 401, 411, 501, 601), these devices are fully supported.
- If the model number ends with a ‘0’ (VVX 200, 300, 310, 400, 410, 500, 600), these devices are supported within reasonable effort only.

## Access deskphone admin password

Company admins can access their organization’s deskphone password directly from the Company Settings. This admin password applies to all deskphones activated with Dialpad.

To access the deskphone admin password, navigate to **Dialpad Admin Portal**.

1. Select **My Company**
2. Select **Deskphone Settings** ![Deskphone settings page showing admin password input and navigation options.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/deskphone-settings(8).png)
3. Navigate to **Deskphone Admin Password**
4. Select the eye icon to see the password

Then, log in to the deskphone's web interface using "admin" as your username and your assigned deskphone admin password.

> [!NOTE]
> Note
> 
> For unassigned Dialpad provisioned devices use the default deskphone password: 3425723, which spells "Dialpad" on a phone keypad.

## Provision a Polycom UCS desk phone

First things first, your Polycom UCS desk phone, must be provisioned for Dialpad.

If the Poly phone was previously used with another service provider before configuring it to Dialpad, the phone must be factory reset to clear out any conflicting settings or data.

> [!NOTE]
> Note
> 
> Your phone must be connected to the internet throughout the reset and activation process.

To factory reset a UCS desk phone, use the phone’s navigation buttons to find the TCP/IP Parameters.

1. Press **Home**
2. Press**Menu**
3. Select **Status**
4. Select **Network**
5. Select **TCP/IP Parameters**
6. Note the **IPv4**address

Next, in a web browser, enter the IP address of the phone into the browser's address bar (you'll need to precede the IP address with https://)

1. Enter the deskphone admin password

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/poly-ucs-setup.png)

1. Once logged in, hover on the **Utilities menu** and navigate to **Global Settings**
2. Select **Phone Backup & Restore** → **Global Settings**
3. Select **Restore phone to factory settings![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/poly-ucs-confirmation.png)**
4. Select **Restore**
5. Select **Yes**

The phone will restart and revert to factory conditions, erasing local data — this process takes several minutes.

## Configure for Dialpad

Once the phone is ready to activate to a Dialpad User or Room account, return to the web server (Parts 1-3 in Step 1 above).

1. Navigate to the **Settings** menu
2. Select **Provisioning Server**
3. In the Server Address box field, enter: https://prov.dialpad.com/ ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/poly-ucs-server.png)
4. Press **Save**
  - Within 15-20 seconds, the phone will automatically restart and update its configuration. The device may also load a new Firmware version during this time.
    - This process can take 5-10 minutes.
  - If the phone doesn’t restart within 20 seconds, go to the **Utilities** menu on the screen and select **Reboot Phone**
5. Once the phone returns to a stable state, look at its top line key for**Dialpad Activate**
  - If you see **‘Dialpad Activate’** on Line key 1, the phone is ready to activate to your User or Room account.
  - If you do not see Dialpad Activate, be sure to review [this Help Center article](https://help.dialpad.com/docs/desk-phone-doesnt-display-dialpad-activate#polycom-vvx-ucs-phones) for troubleshooting details.

To complete activation, navigate to your **Dialpad Settings**

1. Select**Your Devices**
2. Select **Add New**
3. Select**Other Polycom phones**
4. Name the Device and click **Next** - you will then be provided a 4-digit Activation code
5. Pick up the receiver, and the phone will automatically dial out.
6. When prompted, enter the 4-digit activation code provided in the Dialpad portal.

Thats it! The phone will restart and is now registered with Dialpad.

## Related

- [Manage a User Desk Phone](/manage-a-user-desk-phone.md)
- [Supported User and Room Phones](/supported-desk-and-room-phones.md)