---
title: "Add a Forwarding Prompt"
slug: "add-a-forwarding-prompt"
description: "Learn how to make sure that your voicemails are left in your Dialpad inbox even with HD Calling disabled. "
tags: ["your profile settings", "call forwarding", "forwarding prompt"]
updated: 2025-11-10T22:30:59Z
published: 2025-11-10T22:30:59Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Add a Forwarding Prompt

Is your mobile device picking up voicemails before Dialpad? If you've disabled inbound HD Calling, you can still have your Dialpad calls routed to your Dialpad Inbox by using our Forwarding Prompt feature.

When a forwarding prompt is enabled, and an incoming Dialpad call reaches your device's voicemail, Dialpad will play a *"Press 1"*prompt.**

Your voicemail won't press 1, so the call is routed to your Dialpad voicemail instead of your personal voicemail.

Let's dive into the details.

> [!NOTE]
> **Who can use this**
> 
> Forwarding prompts are available to [all Dialpad users](https://www.dialpad.com/pricing/).

## Turn on the forwarding prompt

To turn on our forwarding prompt feature, head to**Your Settings**from **Dialpad.com.**

1. Navigate to **Your Devices**
2. Select**Advanced Settings**

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/User-devices-advanced-settings(1).png)
3. Check the box beside **Answer Forwarded Calls**

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/User-devices-answer-forwarded-calls.png)
4. Select **Save Changes**

Keep in mind that in order to answer a call, you'll need to Press 1.

> [!TIP]
> Tip
> 
> Did you know you can [adjust the number of rings](/v1/docs/set-a-custom-ring-duration) your caller hears?

## Related

- [Forwarding Number FAQs](/forwarding-number-faqs.md)
- [Your Dialpad Profile](/your-dialpad-profile.md)