- 25 Sep 2023
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SMS Auto-Reply Message
- Updated on 25 Sep 2023
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Going on vacation? Tired of getting woken up by late-night text messages? Set an SMS auto-reply message for when you're outside of personal working hours (out-of-office) or in Do Not Disturb mode. Auto-replies are also useful if you're swamped, and need to inform people that you can't respond in a timely manner.
Let's look at setting up our out-of-office responses.
SMS Auto-Reply messages are for direct lines only and cannot be used on shared lines.
Enable & create SMS auto-reply
To set up your SMS auto-reply, head into Your Settings from Dialpad.com
- Navigate to Call Handling & Voicemail
- Navigate to SMS Auto-Reply
- Check the SMS Auto-Reply box to enable the feature
- Select Automatically reply to messages when in Do Not Disturb mode or Automatically reply to messages received outside of my personal working hours.
- Type your personalized message to send when SMS auto-reply gets activated — it cannot be any longer than 320 characters — and hit enter to save.
How an SMS Auto-Reply appears
When you have your SMS Auto-Reply enabled, Users and non-users of Dialpad will receive the SMS auto-reply message. As long as you choose whether to activate it for outside of personal working hours or in Do Not Disturb mode, the SMS auto-reply message will get sent in the regular conversation thread view.
If your SMS Auto-reply is more than 160 characters in length, it may be split into two messages.