Manage Users with Google Workspace SCIM
  • 07 Jun 2023
  • 2 Minutes to read
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Manage Users with Google Workspace SCIM

  • Dark
  • PDF

Article Summary

Google Workspace + SCIM integrations are available on our Enterprise plans. With Google SCIM, Dialpad Administrators can automate their user's full lifecycle in Dialpad—from creating accounts to profile updates to even account deactivation.

In this article, we'll dive into Google SCIM and show you step-by-step instructions on how to set up automatic provisioning.

Setup User Provisioning 

Before following these steps, you’ll need to select and add the Dialpad app from the G Suite SAML catalog with “Provisioning supported” field enabled.

Now you can start laying the groundwork for user provisioning. Once completed, users that are automatically provisioned will be assigned the same area code as their Office. 

If you’d rather avoid this, you can either manually provision the user or follow the steps outlined in Step 4.

On your Dialpad app detail page, select User Provisioning Set Up User Provisioning to open the four-step provisioning wizard.

Step 1: Provide Authorization Details

You'll need to authorize Google to provision users. Just enter your Dialpad API key and click Next.


Step 2: Provide SCIM Endpoint

Next, you'll need to provide the SCIM endpoint URL. This is used as the base URL for all SCIM calls.

The SCIM URL for the Dialpad app is

Step 3: Map Attributes

Here's where you'll need to map Dialpad user attributes to corresponding Cloud Directory attributes.

From your attributes drop-down menu, select the appropriate Google Directory attribute to map to the Dialpad attributes. Any attributes with a * must be mapped.


Dialpad Tip:
Default mappings have been provided for some attributes so make sure to update those accordingly.

Step 4: Configure Group Based Provisioning (Optional)

This step is optional and involves restricting provisioning to the specific groups that you identify. If you're not going to be restricting provisioning to a certain group of team members, leave this section empty.

Please note, if you are testing the provisioning steps before activating them for your team please deconfigure your de-provisioning steps.


When the above checkboxes are selected Google will Sync with the Dialpad office and see that there are users in Dialpad, that are not in the Test group you created and then suspend the Dialpad users. You will need to uncheck all of those boxes if you are just testing provisioning and not de-provisioning.

Select Finish to review the new Provisioning Summary for Dialpad.


If you do not have any available Dialpad licenses on your account, one will automatically be added once you invite a user.

Activate Provisioning

Now that you've finished setting up your user provisioning, the last steps are to turn Dialpad on for your users and activate automatic provisioning.

Turn on Dialpad for Users

To turn on Dialpad for all your users:

  1. Navigate to the Dialpad application page
  2. Select the three-dot menu at the top right

You'll need to choose one of the three available options:

  • ON for everyone: Turn on service for all users
  • OFF: Turn off service for all users
  • ON for some organizations: Change settings for only some users

Activate Auto Provisioning

Select Activate Provisioning on the User Provisioning tab. In the confirmation window, select Activate.

Dialpad Tip:

If you added groups during the provisioning scope step, you'll need to choose a scope or the Activate Provisioning button will remain grayed out.

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