Event Changelog
- 21 Jun 2023
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Event Changelog
- Updated on 21 Jun 2023
- 1 Minute to read
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Article Summary
The Dialpad Admin Change Log provides visibility to company stakeholders and insight into feature usage and user management for compliance and auditing purposes. Events that are tracked include changes made in the Company Settings or User Account, which can be exported into a CSV audit log. To access the changelog, Admins can go to their Company Settings or Office Settings, select Export .CSV Logs, and receive an email with a link to download the data.
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Settings and User account changes that are applied by Dialpad Admins (Company, Office, Department and Contact Center) apply are tracked, and exportable into a CSV audit log.
This provides visibility to company stakeholders, and is especially useful when there are many Admins and accidental changes may occur.
Not only that, but it also provides insight into feature usage and User management for compliance and auditing purposes.
Let's take a look at how the change log works.
Who Can Use This Feature
Event Changelog is available to Dialpad Admins on a Pro or Enterprise plan.
Events that are tracked
Below you'll find which events are tracked and exportable for each section of your business.
| Office |
| - Adding/Removing Team Members |
| - Buying Devices (User Phones & Room Phones) |
| - Assigning Team Members as Co-Admins/Regional Admins |
| - CNAM updates |
| Main Line |
| - Adding/Removing Phone Numbers |
| - Adding/Removing Fax Numbers |
| - Assigning Operators & Phones |
| - Managing Call Handling |
| - Setting Business Hours |
| - Setting Hold Music |
| Department |
| - Adding/Removing Phone Numbers |
| - Adding/Removing Fax Numbers |
| - Assigning Operators & Phones |
| - Managing Call Handling |
| - Setting Business Hours |
| - Setting Hold Music |
| Contact Center |
| - Adding/Removing Phone Numbers |
| - Adding/Removing Fax Numbers |
| - Assigning Agents & Admins |
| - Managing Call Handling/Queue Handling |
| - Setting Business Hours |
| - Setting Hold Music |
| Executive Assistant |
| - Adding/Removing Executive Assistant Pairings |
| Analytics |
| - Review Entire Company + Office Analytics |
| - Review Main Line/Department/Contact Center Analytics |
| - Access Call Recordings for the Entire Company |
| - Access Call Transcripts for the Entire Company |
| - Export Analytics |
| Billing |
| - Manage Payment History |
How to access the changelog
Changelogs are accessed from your Company Settings or your Office Settings.
First, head to your Admin Settings at Dialpad.com.
To access Company changelogs
- Select My Company
- Click the dropdown menu (the down arrow) beside Export .CSV Log
- Select Changelog
You'll receive an email shortly, with a link to download your data.
To access Office changelogs
- Navigate to Office Settings
- Select Export .CSV logs
You'll receive an email shortly, with a link to download your data.
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