- 30 May 2023
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Dialpad Sub-processors
- Updated on 30 May 2023
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Dialpad may engage and use third-party data processors with access to certain customer data (each, a "subprocessor") in order to support the delivery of our services. For example, we currently use subprocessors to provide infrastructure services and to help us provide customer support and email notifications.
Let's dive into the details Dialpad's sub-processors.
What is a Sub-processor?
When a data processor chooses to sub-contract some of the data processing to a third party, this person or organization is commonly referred to as a “sub-processor.”
Dialpad may engage and use third-party data processors with access to certain customer data (each, a "Sub-processor") in order to support the delivery of our Services.
For example, Dialpad currently uses Sub-processors to provide infrastructure services, and to help us provide customer support and email notifications.
Prior to engaging any Sub-processor, we undertake a thorough review to evaluate the privacy, security, and confidentiality practices of potential vendors that will or may have access to or process customer data.
Sub-processors Used by Dialpad
Dialpad maintains contracts with each Sub-processor to limit the processing of customer data to the extent necessary to provide the specified service, to ensure levels of privacy and security at least equivalent to those provided by Dialpad, and to minimize the amount of customer data that is processed.
The table below shows what activity each sub-processor performs.
Entity Name | Processing Activity | Processing Country | Lawful Basis | Business Address | Resources |
---|---|---|---|---|---|
Amplitude, Inc. | Analytics Provider | US | Contract | 631 Howard Street, Floor 5 San Francisco, California 94105 | Privacy Policy |
DataDog, Inc. | Analytics Provider | US | Contract | 620 8th Ave, 45th Fl New York, New York 10018 | Privacy Policy Subprocessor List |
Looker Data Sciences, Inc. | Analytics Provider | US | Contract | 101 Church Street Santa Cruz, California 95060 | Privacy Policy |
Domo, Inc. | Analytics Provider | US | Contract | 772 East Utah Valley Drive, American Fork UT 84003 | Privacy and Cookie Policy |
Intercom | Customer Support Software | US | Contract | 55 2nd St 4th Floor, San Francisco | Privacy Policy |
Smartsheet Inc. | Project Management | US | Contract | 10500 NE 8th St. Suite 1300, Bellevue WA 98004 | Privacy Notice |
Zendesk, Inc. | Customer Support Software | US | Contract | 1019 Market Street San Francisco, California 94103 | Privacy Policy |
MaestroQA, Inc. | Quality Assurance | US | Contract | 33 W. 17th St., 8th Floor, New York, New York 10011 | Privacy Notice |
Visualware, Inc. | Quality Assurance | US | Contract | 937 Sierra Dr., PO Box 668, Turlock, CA 95381 | Privacy Statement |
Appen | Transcription and Annotation Service | US, Philippines | Contract | Level 6/9 Help St., Chatswood, NSW 2067, Australia | Privacy Statement |
Cobalt Speech and Language, Inc. | Language Modeling | US | Contract | 29 Scribner Rd, Tyngsboro, Massachusetts 01879 | Privacy Statement |
Amazon.com, Inc. | Telephony Infrastructure | US | Contract | 2021 Seventh Ave Seattle, Washington 98121 | Privacy Notice |
Cloud Elements | Telephony Infrastructure | US | Contract | 3858 Walnut St #235, Denver, CO 80205 | |
ElasticSearch | Telephony Infrastructure | US | Contract | 800 W. El Camino Real, Suite 350, Mountain View, CA 94040 | General Privacy Statement |
FiveTran | Data Integration and Management | US | Contact | 405 14th St Suite 1050 Oakland, California 94612 | Privacy Policy |
IPQualityScore, LLC | Fraud Prevention | US | Contract, Legitimate Interest | PO Box 19052 Las Vegas, Nevada 89132 | Privacy Policy |
Pusher, Ltd | Push Notifications | US, UK | Contract | Eighth Floor 6 New Street Square, New Fetter Lane, London, England, EC4A 3AQ | Privacy Policy |
UserVoice, Inc. | Analytics Provider | US | Contact | 234 Fayetteville St., 3rd Floor, Raleigh, NC 27601 | Privacy Policy |
BugCrowd, Inc. | Penetration Testing | US | Contract, Legitimate Interest | 921 Front St., 1st Floor, San Francisco, CA 94111 | Privacy Policy |
Bharti Airtel Company | Telephony Infrastructure | India | Contract | Airtel center Plot No 16 Udyog Vihar Phase IV Gurgaon - India | Online Privacy Policy |
Bandwidth, Inc. | Telephony Infrastructure | US, EU | Contract | 900 Main Campus Drive, Suite 500, Raleigh, North Carolina 27606 | Privacy Notice |
Lumen Technologies | Telephony Infrastructure | US, Brazil | Contract | 100 CenturyLink Dr. Monroe, LA 71203 United States | Privacy Policy |
Colt Technologies Services | Telephony Infrastructure | UK | Contract | Colt House | 20 Great Eastern Street | London | EC2A 3EH | UK | Data Privacy Information |
Digital Realty Trust LP | Telephony Infrastructure | US, Canada | Contract | 5707 Southwest Parkway, Buidling 1, Suite 275, Austin TX 78735 | Privacy Practices |
Equinix, Inc. | Telephony Infrastructure | US | Contract | One Lagoon Drive Fourth Floor Foster City, CA 94065 USA | Privacy Statement |
Google Cloud Platform | Telephony Infrastructure, Analytics | US | Contract | 1600 Amphitheatre Parkway Mountain View, California 94043 | GCP Privacy Notice Google Privacy Policy |
Intelliquent, Inc. | Telephony Infrastructure | US | Contract | 550 West Adams St., Suite 900, Chicago, IL 60661 | Privacy Policy |
Nippon Telegraph and Telephone Corporation | Telephony Infrastructure | Japan | Contract | Otemachi First Square, East Tower, 5-1, Otemachi 1-Chome, Chiyoda-ku, Tokyo 100-8116, Japan | Customer Personal Information Protection Policy |
Peerless Network | Telephony Infrastructure | US | Contract | 433 W. Van Buren St., Suite 410S, Chicago, IL 60607 | Privacy Policy |
Purple Stone Telecom, Ltd. | Telephony Infrastructure | Hong Kong | Contract | Belgian Bank Building, Nathan Rd., Mong Kok, Yau Tsim Mong, Kowloon, Hong Kong | |
Rackspace US, Inc. | Telephony Infrastructure | US | Contract | 1 Fanatical Place San Antonio, TX 78218 | Privacy Notice |
Softbank | Telephony Infrastructure | Japan | Contract | -7-1 Kaigan, Minato-ku, Tokyo 105-7529 300 m | Privacy |
Symbio Networks | Telephony Infrastructure | Singapore | Contract | 2 International Business Park, #09-09, The Strategy, Singapore 609930 | Privacy Policy |
T-Mobile US, Inc. | Telephony Infrastructure | US | Contract | 12920 SE 38th Street Bellevue, Washington 98006 | Privacy Notice |
Voxbone SA | Telephony Infrastructure | EU | Contract | Avenue Louise 489 6th Floor Brussels, B-1050 Belgium | Privacy Notice |
Braintree Payment Solutions, LLC | Mobile and Web Payment Platform | US | Contract | 1811 West North Avenue Chicago, IL 60622 United States | Privacy Statement |
Wolters Kluwer | Financial Services | US | Contract | Zuidpoolsingel 2 Alphen aan de Rijn, 2408 ZE | Privacy and Cookies Notice |
Bill.com | Mobile and Web Payment Platform | US | Contract | 6220 America Center Drive, Suite 100. San Jose, CA 95002 | Privacy Notice |
CliftonLarson Allen LLP | Financial Services | US | Contract | 220 South 6th Street Suite 300 Minneapolis, MN 55402 United States | Privacy Policy |
Ernst & Young LLP | Financial Services | UK | Contract | 1 More London Riverside London SE1 2AF United Kingdom | Privacy Statement |
Armanino LLP | Accounting software | US | Contract | 12657 Alcosta Blvd, Suite 500, San Ramon, CA 94583 | Privacy Policy |
Netsuite | Accounting Software | US | Contract | 2300 Oracle Way Austin, TX 78741 | Privacy @ Oracle |
Bishop Fox | Penetration Testing | US | Contract, Legitimate Interest | 8240 S Kyrene Rd Suite A113, Tempe, AZ 85284 | Privacy Statement |
Box.com | Document Management | US, EU, Canada, Japan, Australia | Contract | 900 Jefferson Avenue Redwood City, CA 94063 | Privacy Notice |
DocuSign | Legal Services | US | Contract | 221 Main St., Suite 1550. San Francisco, CA 94105 | Privacy Notice |
OneTrust | Vendor Management Software | US | Contract | 1350 Spring Street NW #500, Atlanta, GA, USA, 30309. | Privacy Notice |
Clearbit | Marketing Software | US | Contract, Consent | 548 Market St., #95879, San Francisco, CA 94104 | Privacy Policy |
Gainsight | Customer Success Software | US, India, Israel | Contract, Consent | 350 Bay Street, Suite 100. San Francisco, CA 94133 | Privacy Policy |
LeanSEM | Marketing Software | US | Contract, Consent | 50 W Liberty St, Ste 880, Reno, Nevada, 89501 | Privacy Policy |
Marketo | Marketing Software | US | Contract, Consent | 601 Townsend St., San Francisco, CA 94103 | Privacy Notice |
Outreach Corp. | Marketing Software | US | Contract, Consent | 333 Elliott Ave W #500. Seattle, WA 98119 | Privacy Policy |
RightWave, Inc. | Marketing Software | US | Contract, Consent | 255 N Market St, Ste 267, San Jose, CA 95110 | Privacy Policy |
Segment.io Inc. | Marketing Software | US | Contract, Consent | 101 Spear St., Fl. 1, San Francisco, CA 94105 | Privacy Policy |
Sendoso | Marketing Software | US | Contract, Consent | 447 Battery St. Floor 2. San Francisco, California 94111 | Privacy Policy |
Survey Monkey | Analytics Provider | US, EU | Contract | One Curiosity Way, San Mateo, CA 94403 | Privacy Notice |
Alyce | Marketing Software | US | Contract, Consent | 330 Cochituate Rd., Framingham, MA 01701 | Privacy Policy |
Nextroll, Inc. | Marketing Software | US | Contract, Consent | 2300 Harrison St., San Franciso, CA 6110 | Service Privacy Notice |
Mutiny | Marketing Software | US | Contract, Consent | 777 Florida St #304, San Francisco, CA 94110 | Privacy Policy |
Smartling | Translation Services | US | Contract | 1375 Broadway 14th Floor New York, NY 10018 | Privacy Policy |
Atlassian, Inc. | Project Management | US | Contract | Level 6, 341 George Street, Sydney, NSW 2000, Australia | Privacy Policy Data Transfer Impact Assessment Cloud Security Statement Security FAQs Data Storage FAQs GDPR Commitment International Data Transfers |
Demandbase, Inc. | Sales Software | US | Contract | 680 Folsom St. #400, San Francisco, CA 94107 | Privacy Policy |
Highspot, Inc. | Project Management | US, Australia | Contract | 2211 Elliott Ave Suite 400. Seattle, WA 98121 | Privacy Policy |
Lean Data | Sales Software | US | Contract | 2901 Patrick Henry Dr, Santa Clara, CA 95054 | Privacy Policy |
Salesforce | Sales Software | US | Contract | Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105 | Privacy Policy |
Workato, Inc. | Sales Software | US, Germany | Contract | 215 Castro St. Suite 300, Mountain View, CA 94041 | Privacy Policy |
Xactly Corp. | Sales Software | US | Contract | 221 Saratoga-Los Gatos Rd. Los Gatos, CA 95030 | Privacy Policy |
Clari | Sales Software | US | Contract | 1154 Sonora Ct., Sunnyvale, CA 94086 | Privacy Policy |
Chili Piper | Sales Software | US | Contract | 309 Gold Street Suite 28E Brooklyn, NY 11201 | Privacy Statement |
Sales Software | US | Contract | 605 W Maude Ave, Sunnyvale, CA 94085 | Privacy Policy | |
UserVoice | Sales Software | US | Contract | 425 Bush Street Suite 600 San Francisco, CA 94108 | Privacy Policy |
All Bound, Inc. | Sales Software | US | Contract | 3200 North Hayden Rd., Suite 300, Scottsdale, AZ 85251 | Privacy Policy |
OpenAI, L.L.C. | Analytics | US | Contract | 3180 18th Street, San Francisco, CA 94110 | Privacy Policy |