{"article":{"id":55041457965851,"url":"https://dialpad.zendesk.com/api/v2/help_center/en-us/articles/55041457965851.json","html_url":"https://help.dialpad.com/hc/en-us/articles/55041457965851-Improve-the-Accuracy-of-AI-Transcription","author_id":5227321489307,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":1,"upvote_count":0,"downvote_count":1,"section_id":54800627365147,"created_at":"2026-08-27T20:32:23Z","updated_at":"2026-10-13T15:51:23Z","name":"Improve the Accuracy of AI Transcription","title":"Improve the Accuracy of AI Transcription","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-10-09T14:09:03Z","user_segment_id":null,"permission_group_id":192386,"content_tag_ids":["01KXKHBQTC958CT3DTJCF2VZV2"],"label_names":["schema_faq"],"body":"

Improve Dialpad AI transcription by using a quality external microphone, speaking clearly at the recommended distance, adding company-specific terms to the Company Dictionary, calling from a quiet, echo-free environment, and maintaining a strong wired or 5GHz connection.

Dialpad AI transcribes calls in real-time, and several factors determine the accuracy of your transcription.

If you're experiencing trouble with transcription accuracy, consider making some changes that will help Dialpad's models clearly understand what you're saying.

Let's take a look at what you can do to improve Dialpad AI's ability to transcribe your calls.

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Who can use this

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Dialpad AI is available to all Dialpad users.

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Microphone

One of the best things you can do to improve your transcript accuracy is to use a high-quality microphone.

Laptops rely on tiny built-in microphones, which significantly limit the audio quality captured and easily pick up background noise because they're located away from your face.

Use an external microphone and speak directly into it, either through a USB port or a standalone headset, to reduce any background noise.

Be sure to review our recommended headsets to make sure you're set up for success.

Speaking

Speak loud and clear. If you're too quiet or if you mumble, AI might struggle to detect the words you're saying.

Talk directly into the microphone from a distance of 1 to 3 inches for a headset microphone, or of 6 to 12 inches for a non-headset external microphone.

Remember to breathe! Since our technology works best with conversational speech, take breaks when speaking for extended periods, or avoid monologuing completely.

Company Dictionary

Create a Company Dictionary to clearly define tricky or unusual words and phrases often used in your company or industry. Company dictionaries allow Dialpad AI to better recognize what you're saying and accurately transcribe calls that include jargon not understood by the average person.

Environment

Conduct calls in a quiet environment, away from sources of noise and in an area that will not produce an echo. Find a smaller room that offers silence so that Dialpad AI understands precisely what you're saying.

Connection

Audio can become choppy when your connection is poor. If possible, utilize a wired internet connection through an Ethernet cable. Otherwise, try connecting to a 5GHz wireless network to ensure your connection is strong and stable.

 

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