Dialpad offers six admin permission types: Company, Office, Department, Contact Center Admin, Contact Center Supervisor, and Coaching Team Coach. These roles manage teams, communications, analytics, billing, contact centers, and coaching features according to their scope.
Dialpad makes it easy for administrators to set up and manage their teams.
Share responsibility and configure your team the way you need — Dialpad provides 6 different types of Admin permissions.
Company Admin
Office Admin
Department Admin
Contact Center Admin
Contact Center Supervisor
Coaching Team Coach
Let's take a closer look at what each permission type means.
As the first person to sign up for your company, you're automatically made the Company Admin. Keep in mind that a Google Apps admin or a Microsoft admin also has the same level of access as a Company Admin in Dialpad.
If your plan allows it, you can contact our Sales Team to add additional offices. Afterward, you can add Office Admin privileges to your team members.
Company Admins can control the following for each of their offices:
Office | \n
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Main Line | \n
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Departments | \n
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Contact Centers (Advanced & Premium plans only) | \n
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Executive-Assistant | \n
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Analytics | \n
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Billing | \n
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A Company Admin can assign any individual user to become an Office Admin.
In cases where multiple offices are being managed across Dialpad, a Company Admin can assign a user as a specific Regional Admin (i.e. manager of more than one Office).
Office Admins can control the following for their office(s):
Office | \n
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Main Line | \n
| \n
Departments | \n
| \n
Contact Centers | \n
| \n
Executive-Assistant | \n
| \n
Analytics | \n
| \n
Billing | \n
| \n
Coaching Teams | \n
| \n
A Company or Office Admin can assign any individual user to become a Department Admin.
As a Department Administrator, you can control the following for your Department(s):
Departments | \n
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Analytics | \n
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A Company or Office Admin can assign any individual user to become a Contact Center Admin.
As a Contact Center Administrator, you can control the following for your Contact Center(s):
Contact Centers | \n
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Analytics | \n
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A Company, Office, or Contact Center Admin can assign any Contact Center agent to become a Contact Center Supervisor.
As a Contact Center Supervisor, you can do the following for your Contact Center(s):
Listen In
Barge In/Take Over
Set agents to available/unavailable
View the Contact Center's analytics
Access your Contact Center's call recordings
\n\n\nTip
To see calls in Monitor All Contact Center, an Office or Company Admin must specifically grant themselves the administrator permission in each Contact Center they belong to. Otherwise, they will not see calls in this view.
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A Company, Office, or Contact Center Admin with a Dialpad Sell license can assign any user as a Coach or Trainee.
As a Coach, you can do the following for your Team(s):
Listen In
Barge In/Take Over
Create and edit Real Time Assist Cards
Create and edit Custom Moments
Access Trainee's recordings
View and join live meetings
Create and manage AI Playbooks
Yes! The original account admin can also assign admin status to anyone else in the organization.
Nope. Office Admins can do things like assign phone numbers to people and enable integrations, but they can't change your personal profile.
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